FAQs

Ordering and Payment:

  1. How do I place an order?
    To place an order, simply browse our collection, select the item you love, choose your desired options (e.g., size, metal type), and click "Add to Cart." Then, follow the checkout process to enter your shipping and payment information.

  2. What payment methods do you accept?
    We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and more.

  3. Is my payment information secure?
    Yes, your payment information is highly secure. We use industry-standard encryption technology to protect your data during transactions.

Shipping and Delivery:

  1. How long does shipping take?
    Shipping times may vary depending on your location and the item you've ordered. You can find estimated delivery times on our Shipping Information page.

  2. Do you offer international shipping?
    Yes, we offer international shipping to many countries. Please check our Shipping Information page for the list of countries we deliver to.

  3. Can I track my order?
    Absolutely! Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package's journey.

Returns and Exchanges:

  1. What is your return policy?
    We want you to be completely satisfied with your purchase. Please review our Return Policy for more details.

  2. How do I initiate a return or exchange?
    To start a return or exchange, please visit our Returns & Exchanges page and follow the instructions provided.

Jewelry Care:

  1. How do I care for my jewelry?
    Proper care can extend the life of your jewelry. We recommend cleaning your jewelry with a soft cloth and storing it in a jewelry box or pouch when not in use. Avoid exposing it to harsh chemicals or extreme temperatures.

Contact Us:

  1. How can I get in touch with your customer support team?
    You can contact our friendly customer support team by emailing info@colezza.com. We're here to assist you with any questions or concerns.

Additional Questions:

If you have any questions not covered in our FAQs, please don't hesitate to reach out to us. We're here to help you have the best shopping experience possible.